At South Ethos, every piece is designed to be worn with intent. If it’s not quite right, we offer a straightforward returns process.

You may return any eligible items within 30 days of the shipment date for a refund/exchange. To be accepted, items must meet the following criteria:

• Items must be unworn (except for trying on), unwashed, unaltered and undamaged
• Products must be returned in their original retail packaging.
• Items marked as Sale or Clearance are not eligible for return.
  

Kindly note that customers are responsible for covering shipping fees for all returns. Exceptions can be made if the product received is faulty, damaged or otherwise in an unsatisfactory condition.

To request a return or exchange, simply log into your account and select the appropriate option, or submit a request via our Returns Form.
Should you need any assistance, our support team is available at support@southethos.com.au.

Full-priced items

• Eligible for refund to original payment method
• Eligible for size exchange (subject to availability)

Please note that shipping fees for your orders will not be refunded.

Sale or discounted items (including bundles and promo codes)

• Eligible for exchange or store credit only

Exchanges

• Subject to availability
• If unavailable, a store credit will be issued

To avoid missing out on fast-moving styles, we recommend purchasing your preferred item and opting for a refund or store credit when returning it.

If part of a bundle is returned for a refund, the original discount will be removed.
The refund will be adjusted based on the full price of retained items.

Gift cards are non-refundable and cannot be exchanged for cash.

• Once your return has been received, it will be inspected to ensure it meets our return policy requirements. Refunds for approved returns will be processed within 10 business days.
  We recommend retaining your tracking number until your return and refund have been completed.
• During peak periods, please allow up to 14 Business days after receipt for processing

Important: Our system does not support return labels for PO Boxes or Parcel Lockers. Please use a residential or business address.

For hygiene reasons, we can’t accept returns on Socks unless they are returned unworn, unopened and in original retail packaging with tags still attached.

Exceptions can be made should the product be received in a faulty, damaged or otherwise unsatisfactory condition.

Once your order has been placed, we’re unable to cancel or make any changes to it. This includes requests such as, but not limited to:

• Change of delivery address
• Changes to colours and sizes
• Adding or removing items
• Applying discounts
• Full order cancellations

Please ensure all details provided are complete and accurate at the time of order placement.

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law, and you have consumer guarantees that cannot be limited by us.  If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at Australian Competition and Consumer Commission. 

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail to be processed, in accordance with the process detailed below.

Once your parcel has reached us, it can take up to 10 business days for your refund to be processed. You will receive a confirmation email once our team have completed this.